AI agents for
magical customer
experiences
Chatsy is the complete platform for building & deploying AI support agents for your business. Answer questions, hand off complex cases, and keep support moving from one inbox.
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Built by the teams behind these products
The complete platform for AI support agents
Chatsy is designed for building AI customer support agents that solve your customers' hardest problems while improving business outcomes.
Explore all featuresPurpose-built for LLMs
Language models with reasoning capabilities for effective resolution of complex customer support queries.
Designed for simplicity
Create, manage, and deploy AI agents easily, even without technical skills. Automate workflows in minutes.
Engineered for security
Enjoy peace of mind with robust encryption, strict compliance standards, and enterprise-grade security.
Conversational AI for customer support
With Chatsy, your customers can find answers, get help, and move support issues forward through seamless AI-driven conversations.
Build the perfect customer-facing AI agent
Chatsy gives you the tools to train your AI support agent, embed it on your site, and activate ready support workflows as your team grows.
Use ready support sources
Start with knowledge sources, the website embed, tickets, and live chat handoff, with native tools phased in as they become production-ready.
Route the right work
Configure handoff and ticket workflows so high-risk requests reach the right human with context.
Compare AI models
Experiment with various models and configurations to find the best setup for your use case.
Smart escalation
Give your agent instructions in natural language on when to escalate queries to human agents.
Advanced reporting
Gain insights and optimize agent performance with detailed analytics and conversation data.
Connector roadmap
See what works today and which native connectors are planned next.
White-label
Remove Chatsy branding and customize the chat widget to match your brand perfectly.
Always improving
Learns from conversations and knowledge updates to get more useful over time.
AI support agents that work like your best employees
Deliver support that feels human with AI that understands context, answers from your knowledge, and knows when to escalate.
What people say
Real feedback from teams using Chatsy in production.
“We were drowning in repetitive tickets. After setting up Chatsy, the AI handles most of them on its own. Response time went from hours to seconds.”
“Took maybe 20 minutes to get it running on our site. It learned from our docs and started answering questions accurately right away. The team has way more time for complex issues now.”
“We tried two other chatbot platforms before this. Chatsy is the first one where the AI actually understands context instead of just matching keywords.”
“Our CSAT improved noticeably within the first few weeks. Replaced two separate tools for us. For the price it's a no-brainer.”
“Really clean interface, easy to train, and the analytics actually show useful data. We can see exactly what customers are asking about and where the AI struggles.”
“Small team, limited budget. Chatsy lets us offer 24/7 AI availability without hiring a night shift. The handoff to a human when the AI is unsure is smooth.”
Learn from our guides and tools
Practical guides, calculators, and templates to help you build better customer support.
Privacy and security built in
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We don't use your conversations or knowledge base content to train AI models. Each customer's data is isolated by tenant, with role-based access controls so only your team sees your data.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train Chatsy AI models. Each workspace is tenant-isolated with per-account access controls.
Encrypted in transit and at rest
All data is encrypted in transit (TLS 1.3) and at rest (AES-256) using industry-standard encryption.
Secure support workflows
Role-based controls and server-side safeguards keep customer data scoped to the right workspace and team.
Note: We don't currently offer SOC 2 Type II, signed HIPAA BAAs, or SSO. Reach out if your team needs those, we can help you decide if Chatsy fits.
Frequently Asked Questions
Everything you need to know about Chatsy. Contact our team if you need more help, or check our pricing, blog, and free tools.
What is an AI chatbot for customer service?
An AI chatbot for customer service is software that uses large language models (like GPT-5 or Claude) plus your help content to answer customer questions, create tickets or route requests, and escalate to a human when it cannot help. Chatsy is an example of this category, combining AI agents with live chat handoff, a knowledge base, and ticketing in one platform.
What is the best AI agent for customer service?
There is no single best AI agent: the right tool depends on your team size, ticket volume, channel mix (chat vs email vs voice), and whether you need native CRM or order-system automation on day one. Intercom Fin, Zendesk AI, and Chatsy are common shortlist picks, with Chatsy positioned for teams that want conversation-based pricing and AI built in by default rather than a paid add-on. Run a free trial against your real top 50 questions before committing.
How much does an AI chatbot cost?
AI chatbot costs span a wide range: free tiers (Chatsy, Tidio, Tawk.to), entry plans from roughly $20 to $50 per month for small teams, and enterprise contracts that can exceed $500 per month once you add seats and per-resolution fees. Chatsy plans are $0 (Free, 40 credits), $40/mo (Hobby), $150/mo (Standard), and $500/mo (Pro), with credits charged per AI response instead of per agent seat.
Is it worth paying for an AI chatbot?
It is usually worth paying once you handle more than roughly 100 to 200 support tickets per month, because that is where deflection savings start to outweigh the subscription. As a quick break-even check: if your loaded cost per human-handled ticket is around $5 to $7 and an AI deflects 30 to 40% of that volume, a $40 to $150/mo plan typically pays for itself within the first month. Below that volume, a free tier is usually enough.
How do I contact chatbot customer service?
For Chatsy, you can reach support through the in-app chat, the contact form at /contact, or by emailing the address listed there: a human reads every conversation. If you mean how customers contact you through your own chatbot, Chatsy automatically routes any conversation the AI cannot handle to your team inbox with full transcript context, so the customer never has to repeat themselves.
What happens when the AI cannot answer a question?
Chatsy escalates seamlessly to a human. When the AI detects low retrieval confidence, the customer asks for a person, or the topic is on a sensitive list (refunds, complaints, legal), the conversation is handed off to your team inbox with the full transcript, customer profile, and a short auto-summary so the agent does not start from zero.
How long does it take to set up Chatsy?
Most teams are live within 15 to 30 minutes. You create an account, add your knowledge base sources (help articles, website crawl, PDFs), customize the widget appearance, and paste a single line of embed code on your site. Native CRM and order-system connectors are coming soon, but they are not required for day one.
Does Chatsy integrate with my existing tools?
Chatsy works today with a universal website embed, knowledge sources, live chat handoff, ticketing, and team inbox. Native connectors for Stripe, Zendesk, Slack, HubSpot, Salesforce, Zapier, Shopify, WordPress, and other systems are being phased in after the core support workflow is stable.
What is live chat software?
Live chat software is a widget on your website or app that lets visitors message your team in real time, usually backed by an inbox where agents reply. Modern tools blend live chat with an AI agent that answers common questions first and escalates the rest, which is the model Chatsy, Intercom, and Zendesk all use. Pure live chat without AI (Tawk.to, LiveChat, Olark) still exists but is shrinking as AI deflection becomes table stakes.
Are chatbots good for customer service?
Chatbots are good for customer service when they are grounded in your real help content, collect the right context, and hand off cleanly to a human on anything they cannot resolve. They are bad when they hallucinate, refuse to escalate, or repeat the same scripted reply. The honest answer is that a well configured AI agent typically deflects 30 to 60% of repeatable questions, while a poorly configured one frustrates customers and damages CSAT.
Who has the best chatbots for customer support?
There is no universal winner: Intercom Fin is strong for product-led SaaS with budget for per-resolution pricing, Zendesk AI suits large support orgs already on Zendesk, Ada targets enterprise with structured workflows, and Chatsy is positioned for teams that want conversation-based pricing and AI built in by default. The best fit depends on your channel mix, ticket volume, and whether you need deep CRM automation. Run a free trial on your top 50 real questions before signing an annual contract.
Is Intercom better than Zendesk?
Neither is universally better: Intercom is generally preferred for product-led SaaS, in-app messaging, and AI-first workflows (Fin charges per resolution), while Zendesk is the larger incumbent for omnichannel ticketing, voice, and enterprise process. Intercom plans start around $39 per seat per month and Zendesk Suite around $55 per seat per month, with both adding AI fees on top. If conversation-based pricing matters more than channel breadth, look at alternatives like Chatsy.