We tested 7 AI chatbot tools on Webflow sites. Reviews cover custom code embed, design customization, CMS integration, and which tool works best for agencies and designers.
Webflow has become the platform of choice for designers, agencies, and startups who want full creative control without writing backend code. But Webflow's design-first philosophy means that adding a chatbot is not as simple as installing a plugin. You need a tool that integrates cleanly via custom code, respects your design system, and does not undo the pixel-perfect work you put into your site.
We tested 11 chatbot platforms on a live Webflow site over three weeks, evaluating custom code integration, design customization depth, CMS compatibility, and AI response quality. We narrowed the list to the 7 best tools that work well within Webflow's ecosystem --- from solo designers to agencies managing multiple client sites.
Disclosure: We built Chatsy, which is included in this list. We have done our best to provide an honest evaluation. Each tool has genuine strengths, and we encourage you to test free tiers before committing.
TL;DR:
- Best for agencies and multi-site management: Crisp --- multi-site dashboard, strong customization at $25/workspace/month.
- Best for enterprise and complex routing: Intercom --- the industry standard for SaaS at $29/seat/month.
- Best for AI quality with flat pricing: Chatsy --- trains on your content, flat rate at $40/month with no per-resolution fees.
- Best for quick setup with competent AI: Tidio --- fast embed, solid Lyro AI at $29/month.
- Best for conversational AI builders: Voiceflow --- visual conversation designer for custom AI agents, free to start.
- All 7 tools integrate with Webflow via custom code embed. No native Webflow app marketplace exists.
- Use our ROI calculator to estimate savings for your site's inquiry volume.
We did not just rank vendors by marketing copy. This list reflects:
Where vendors offer hidden discounts only available via sales conversations, we noted that the public price is what most readers will see first. Last verified April 2026.
We tested each platform against six criteria designed for Webflow's designer-oriented user base. Every chatbot was installed on the same Webflow site with CMS collections, Memberships, and a multi-page marketing structure.
| Criteria | Weight | What We Measured |
|---|---|---|
| AI Resolution Quality | 25% | Accuracy on product questions, service inquiries, multi-turn conversations, and hallucination rate |
| Design Customization | 20% | Widget styling depth, CSS override capability, brand consistency, and responsive behavior |
| Pricing Value | 20% | Total cost at 200, 1,000, and 3,000 conversations/month including hidden fees |
| Human Handoff | 15% | Escalation quality, context transfer, agent routing, live chat capabilities |
| Webflow Integration | 10% | Custom code reliability, CMS compatibility, Memberships support, and page-specific deployment |
| Multi-Site Management | 10% | Ability to manage chatbots across multiple Webflow sites (relevant for agencies) |
We ran 30 standardized test conversations on each platform covering service inquiries, product questions, pricing questions, and general FAQ. Responses were scored for accuracy, helpfulness, and hallucination rate.
Webflow provides two methods for adding third-party scripts, and the right choice depends on whether you want the chatbot site-wide or on specific pages.
Site-wide custom code (recommended for most chatbots):
</body> tag)The chatbot will appear on every page of your published site. This is the recommended approach for most implementations.
Page-specific custom code:
This is useful for showing the chatbot only on landing pages, pricing pages, or support pages.
Webflow Memberships integration:
For sites using Webflow Memberships, you can pass member data to your chatbot by reading Webflow's member cookie or using Webflow's Memberships API. This allows the chatbot to greet returning members by name and access their membership status. Implementation requires custom JavaScript in your Webflow project, but the result is a personalized chat experience.
Using Webflow CMS data:
If your site uses Webflow CMS collections, you can make collection data available to your chatbot through Webflow's API. For example, you could expose product descriptions, pricing, or FAQ entries from CMS collections so the AI can reference them in conversations. This requires API setup but creates a powerful dynamic content pipeline.
Crisp is a customer messaging platform that combines live chat, chatbot, knowledge base, and CRM in a single workspace. For Webflow agencies managing multiple client sites, Crisp stands out because of its multi-workspace architecture. Each client gets their own workspace with separate branding, team members, and conversation history, all managed from a single Crisp account.
The widget is highly customizable with CSS override capability, which means designers can make the chat match any Webflow design system precisely.
Webflow setup: Copy the Crisp JavaScript snippet from your workspace settings. Paste it into Project Settings > Custom Code > Footer Code in Webflow. Publish.
What it does best: Managing multiple chat deployments across client sites from a single dashboard. The multi-workspace model is purpose-built for agencies, and the design customization goes deeper than most competitors.
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Verdict: Crisp is the top pick for Webflow agencies and freelancers managing multiple client sites. The multi-workspace model, CSS customization depth, and strong value on the Pro plan make it the most practical choice for multi-site deployments. For AI-first automation, you will need the Unlimited plan or a different tool. Read our Crisp review for a detailed analysis.
Intercom is the industry-standard customer communication platform for SaaS companies and startups. The platform has evolved from a simple chat widget into a comprehensive customer support suite with AI-powered resolution (Fin), a help center, ticketing, and product tours. For Webflow sites that serve as the marketing front for a SaaS product, Intercom's integration creates a seamless transition from marketing site to in-app support.
The widget design is polished and recognizable --- which can be both a strength (trust and familiarity) and a weakness (it looks like Intercom, not like your brand).
Webflow setup: Copy the Intercom JavaScript snippet from your workspace settings. Paste it into Project Settings > Custom Code > Footer Code in Webflow. Publish. You can also use Intercom's API to pass visitor data from Webflow for personalized messaging.
What it does best: Providing enterprise-grade customer communication with AI resolution. Fin (Intercom's AI) resolves customer questions using your help center content, and the platform handles the full lifecycle from marketing chat to post-sale support.
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Verdict: Intercom is the right choice for Webflow sites that serve as the marketing front for a SaaS product, especially if you plan to use Intercom for in-app support as well. The platform is overbuilt for simple marketing sites or small businesses. For a detailed pricing analysis, see our Intercom review.
Chatsy is an AI-first customer support platform that pairs an AI chatbot with a full-featured live chat inbox, knowledge base CMS, and ticketing system. For Webflow users, the combination of strong AI and extensive widget customization makes it attractive for design-conscious sites that also want serious automation.
The widget supports custom colors, fonts, border radius, and positioning --- and because Webflow gives you full CSS control, you can further style the widget to match your design system precisely.
Webflow setup: Copy the Chatsy embed snippet from your dashboard. Paste it into Project Settings > Custom Code > Footer Code in Webflow. Publish. For page-specific deployment, use the page-level custom code section instead.
What it does best: Delivering accurate AI responses at a predictable cost. The flat pricing model means you are not surprised by bills when traffic spikes --- a real concern for agency sites during campaign launches.
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Verdict: Chatsy is the best fit for Webflow sites that need strong AI resolution without unpredictable per-resolution costs. The widget customization satisfies designer sensibilities, and the flat pricing is especially valuable for sites with variable traffic. For agencies managing many sites, Crisp's multi-workspace model may be more practical.
Tidio is one of the most popular chatbot platforms across all website builders, and it works cleanly on Webflow through custom code embed. The widget loads quickly, the AI add-on (Lyro) handles FAQ-style questions competently, and the visual flow builder is accessible to non-developers. For Webflow users who want a chatbot live as fast as possible, Tidio delivers.
Webflow setup: Copy the Tidio JavaScript snippet from your dashboard. Paste it into Project Settings > Custom Code > Footer Code in Webflow. Publish. Takes under five minutes.
What it does best: Getting a working chatbot live on your Webflow site with minimal effort and time. The setup-to-live time is the shortest of any tool on this list.
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Verdict: Tidio is the path of least resistance for Webflow users who want a working chatbot fast. The AI is competent for common questions, and the setup is trivial. Designers who want pixel-perfect widget control may find the customization limiting compared to Crisp or Chatsy.
Drift (now part of Salesloft) pioneered conversational marketing --- the practice of using chat to qualify leads, book meetings, and accelerate the sales pipeline in real time. For Webflow sites that function as B2B marketing properties (SaaS landing pages, agency portfolios, consulting sites), Drift's playbooks turn website visitors into qualified meetings faster than traditional contact forms.
Webflow setup: Copy the Drift JavaScript snippet from your Drift dashboard. Paste it into Project Settings > Custom Code > Footer Code in Webflow. Publish.
What it does best: Converting website visitors into sales meetings through automated and AI-assisted conversational flows. The playbook system can identify high-intent visitors and route them to sales reps in real time.
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Verdict: Drift is the right tool for B2B companies using Webflow for demand generation where the value of a qualified meeting justifies the premium price. For small businesses, freelancers, or support-focused use cases, the price and complexity are overkill. If you do B2B sales at scale, the ROI can be substantial.
Voiceflow is a visual conversation design platform that lets you build custom AI agents without code. Unlike plug-and-play chatbot tools, Voiceflow gives you a canvas to design complex conversational flows with AI components, API calls, conditional logic, and custom integrations. For Webflow developers and agencies that want to build bespoke chat experiences for clients, Voiceflow provides the most flexibility.
Webflow setup: Voiceflow provides a web chat widget that you embed via a JavaScript snippet. Paste it into Project Settings > Custom Code > Footer Code in Webflow. The widget is customizable through the Voiceflow dashboard.
What it does best: Empowering builders to create custom AI conversational experiences. The visual canvas lets you design conversation flows that combine AI reasoning, API calls, and business logic in ways that pre-built tools cannot match.
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Verdict: Voiceflow is for builders, not buyers. If you or your team have the skills and time to design custom conversational AI agents, Voiceflow gives you more control than any pre-built chatbot platform. For businesses that want a working chatbot this week without a development project, look at Chatsy, Tidio, or Crisp instead.
Botpress is an open-source chatbot platform that provides a visual flow builder, AI capabilities, and a robust developer SDK. For Webflow teams with development resources, Botpress offers a middle ground between Voiceflow's blank canvas and pre-built tools like Tidio --- you get a structured framework with the flexibility to customize deeply through code.
Webflow setup: Botpress provides a web chat embed snippet. Copy it and paste into Project Settings > Custom Code > Footer Code in Webflow. Publish.
What it does best: Providing a structured yet flexible chatbot development environment. The visual builder handles common patterns, while the SDK and API let developers extend capabilities when the visual tools hit their limits.
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Verdict: Botpress is the right choice for teams with developers who want the flexibility of an open-source platform with built-in AI capabilities. It sits between the simplicity of Tidio and the full-custom approach of Voiceflow. For non-technical Webflow users, simpler tools will serve you better.
| Tool | Starting Price | AI Capability | Design Control | Multi-Site | Best For |
|---|---|---|---|---|---|
| Crisp | $25/workspace/mo | Rule-based (Pro), AI (Unlimited) | Excellent (CSS overrides) | Yes | Agencies |
| Intercom | $29/seat/mo + $0.99/resolution | AI (Fin) | Limited | No | SaaS companies |
| Chatsy | $40/mo (flat) | AI (multi-model) | Excellent | No | AI-first sites |
| Tidio/Lyro | $29/mo + $39/mo Lyro | AI (Lyro add-on) | Good | No | Quick setup |
| Drift | ~$2,500/mo | AI (sales-focused) | Limited | No | B2B sales |
| Voiceflow | $40/mo | Custom AI agents | Moderate | Yes (Teams) | Custom builders |
| Botpress | $79/mo | Built-in AI + RAG | Moderate | Yes | Developer teams |
Webflow users expect more control over every visual element than users of any other website builder. Here is how to get the most out of your chatbot's design on Webflow.
Use CSS overrides for pixel-perfect matching. Crisp and most embed-based chatbots can be styled with CSS. In Webflow, add a style block in your custom code that targets the chatbot's widget classes. This lets you match fonts, colors, border radius, and spacing to your design system precisely.
Leverage Webflow interactions for chatbot triggers. You can use Webflow's interaction system to trigger the chatbot to open based on scroll position, time on page, or element visibility. Add a custom JavaScript function that opens the chatbot widget, then trigger it from a Webflow interaction.
Match your design tokens. If your Webflow site uses a design system with defined tokens (colors, typography, spacing), configure your chatbot widget to use the same values. This creates visual cohesion that makes the chatbot feel native rather than bolted on.
Test on Webflow's responsive breakpoints. Webflow uses four breakpoints (1920px, 1440px, 992px, 767px, 478px). Test your chatbot widget at each breakpoint to ensure it does not overlap with navigation, CTAs, or footer elements. Adjust the widget's position offset if needed.
Consider a custom chat trigger button. Instead of using the chatbot's default bubble button, design a custom button in Webflow that matches your site, and use JavaScript to open the chatbot widget when clicked. This gives you complete design control over the entry point while using the chatbot's conversation interface.
Skip the widget if your Webflow site is a one-page portfolio or coming-soon page: a contact link converts the same intent with zero load cost and no design compromise. Skip it if your traffic is mostly desktop creative-buyer behavior (agencies hiring designers, brand work) where the buyer expects to talk to a human within a day; a bot makes you look smaller, not bigger. And if you are running paid ad traffic to a Webflow landing page, prove conversion with a clean form first and only add chat once you have data showing visitors are bouncing with unresolved questions; otherwise the chatbot is solving a problem you have not yet measured.
Yes. Webflow's free plan supports custom code in Project Settings, which means you can add a chatbot embed snippet. However, free plan sites are hosted on a webflow.io subdomain and cannot use custom domains, which limits their usefulness for production sites.
Crisp is the strongest option for agencies thanks to its multi-workspace architecture. Each client gets a separate workspace with independent branding, team members, and conversations, all managed from a single Crisp account. The Pro plan at $25/workspace/month is well-priced for client deployments.
Not directly out of the box. However, you can use Webflow's CMS API to make collection data available to your chatbot. For AI-powered tools like Chatsy, you would train the AI on your CMS content (product descriptions, FAQ entries, service details). For tools like Voiceflow or Botpress, you can build API integrations that query your Webflow CMS data in real time.
Yes, with custom integration. You can read member data from Webflow's Memberships system and pass it to your chatbot using JavaScript. This enables personalized greetings, member-specific responses, and gated content recommendations. The implementation requires custom code but is straightforward for developers.
Modern chat widgets load asynchronously and do not block page rendering. In our testing, the performance impact ranged from 50ms (Crisp) to 250ms (Intercom) of additional load time. For performance-sensitive sites, use the async or defer attributes on the chatbot script tag, or delay loading by 2-3 seconds using a JavaScript timeout.
Yes. Use Webflow's page-level custom code section instead of the site-wide custom code. This lets you deploy one chatbot on marketing pages and a different one on support pages, or show a chatbot only on specific landing pages. Each page's custom code operates independently.
Webflow users have higher design standards than users of most other website platforms, and the chatbot you choose should respect that. Crisp gives agencies the multi-site management and CSS control they need. Intercom serves SaaS companies with enterprise-grade communication. Chatsy delivers strong AI at flat pricing with a customizable widget. And for teams that want to build something truly custom, Voiceflow and Botpress provide the raw tools.
The common thread is that every tool on this list requires custom code integration with Webflow. There are no one-click installs. But for a community that already builds with custom code daily, that is not a barrier --- it is an opportunity to integrate the chatbot exactly the way you want.
Start with the free tiers, test on your actual Webflow site, and prioritize the tool that matches your specific workflow: agency multi-site management, SaaS customer support, lead generation, or AI-first automation.
For additional guidance, read our guide to adding a chatbot to your website or explore the best AI chatbots for small business.
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