We tested 7 AI chatbot apps that work with Wix websites. Honest reviews covering Wix App Market availability, embed setup, pricing, and which chatbot fits your site.
Wix powers over 200 million websites worldwide, and adding an AI chatbot to a Wix site is one of the most common requests we hear from small business owners. The problem is that Wix's ecosystem is more closed than WordPress or Shopify, which limits your options. Not every chatbot platform offers a native Wix app, and the ones that do vary widely in quality, AI capability, and pricing.
We spent three weeks testing 12 chatbot tools on a live Wix site, evaluating Wix App Market availability, embed code reliability, mobile responsiveness, and AI response quality. We narrowed the list to the 7 best options that actually work well on Wix in 2026.
Disclosure: We built Chatsy, which is included in this list. We have done our best to provide an honest evaluation. Each tool has genuine strengths, and we encourage you to test free tiers from multiple platforms before committing.
TL;DR:
- Best for AI accuracy + live chat: Tidio --- mature Wix App Market integration, strong AI with Lyro, starting at $29/month.
- Best for budget-conscious sites: Tawk.to --- completely free live chat with basic AI, no strings attached.
- Best for AI-first automation: Chatsy --- trains on your content fast, flat pricing at $40/month with no per-message fees.
- Best for European markets: JivoChat --- multilingual chat with phone and social channels, starting at $19/agent/month.
- Best for simple embed widgets: Elfsight Chat --- visual widget builder with no coding required, starting at $5/month.
- All 7 tools work on Wix. Some are available in the Wix App Market; others require embed code via Wix's HTML iframe or custom code features.
- Use our ROI calculator to estimate savings for your site's inquiry volume.
We did not just rank vendors by marketing copy. This list reflects:
Where vendors offer hidden discounts only available via sales conversations, we noted that the public price is what most readers will see first. Last verified April 2026.
We tested each platform against six criteria tailored to Wix website needs. Every chatbot was installed on the same Wix Business site with 30+ pages of content, an online store, and a booking system. We ran standardized test conversations across product inquiries, appointment scheduling, return policies, and general FAQ.
| Criteria | Weight | What We Measured |
|---|---|---|
| AI Resolution Quality | 25% | Accuracy on FAQ, product questions, multi-turn conversations, and hallucination rate |
| Wix Integration Quality | 20% | App Market availability, setup friction, theme compatibility, and mobile rendering |
| Pricing Value | 20% | Total cost at 200, 1,000, and 3,000 conversations/month including hidden fees |
| Human Handoff | 15% | Escalation quality, context transfer, agent routing, live chat capabilities |
| Setup Speed | 10% | Time from install to first working chatbot with real site data |
| Customization | 10% | Widget styling, positioning options, and branding controls |
We ran 30 standardized test conversations on each platform covering four categories: product questions, service inquiries, policy questions, and general FAQ. Responses were scored for accuracy, helpfulness, and hallucination rate.
Before diving into individual tools, it helps to understand the three integration methods available on Wix. Which method you use depends on the chatbot platform and your Wix plan.
Method 1: Wix App Market (easiest) Some chatbot platforms have native Wix apps that you install directly from the Wix App Market. This is the simplest approach --- one click to install, and the app handles widget placement automatically. Tidio, JivoChat, and Smartsupp all offer this.
Method 2: Embed Code via Wix Settings For platforms that provide a JavaScript embed snippet, you can add it through Wix's built-in custom code feature. Go to Settings > Custom Code > Add Custom Code in your Wix dashboard, paste the snippet, and set it to load on all pages in the body section. This works with Chatsy, Tawk.to, HubSpot Chat, and Elfsight.
Method 3: Wix Velo (for developers) If you need deeper integration --- like passing visitor data, triggering the chatbot based on user behavior, or connecting to Wix databases --- Wix Velo (formerly Corvid) lets you write custom JavaScript. This is the most flexible approach but requires development skills. You can use Velo to dynamically load chatbot scripts, pass page context to the chat widget, or trigger custom events based on Wix member actions.
Most businesses will use Method 1 or Method 2. Method 3 is only necessary for advanced use cases.
Tidio is the most popular chatbot app in the Wix App Market, and for good reason. The native Wix integration installs in under two minutes, the widget renders cleanly across Wix templates, and the AI add-on (Lyro) handles common customer questions by learning from your FAQ content and help center articles. The visual flow builder lets you create automated sequences for welcome messages, lead capture, and product recommendations.
In our testing, Tidio had the smoothest Wix experience of any tool on this list. The app auto-detects your site theme and adjusts widget colors to match, which is a small detail that saves real setup time.
Wix setup: Install directly from the Wix App Market. The app adds the chat widget automatically. No embed code or custom code required.
What it does best: Providing the most polished out-of-the-box Wix chat experience. The combination of a native app, visual flow builder, and competent AI makes it the easiest full-featured option.
Pricing:
Pros:
Cons:
Verdict: Tidio is the safest choice for Wix users who want a chatbot that works immediately with minimal setup effort. The native app integration is genuinely better than any embed-code alternative on Wix. Just budget carefully once you add Lyro --- the total cost can surprise you. For a deeper assessment, see our Tidio review.
Chatsy is an AI-first customer support platform that pairs an AI chatbot with a full-featured live chat inbox, knowledge base CMS, and ticketing system. For Wix site owners, the value proposition is straightforward: the AI learns from your content and handles routine questions automatically, and when it cannot resolve something, it hands off to a human agent with full conversation context.
The Wix integration uses an embed code snippet added through Wix's custom code settings. Setup takes about five minutes, and the widget is fully responsive across Wix templates and mobile devices.
Wix setup: Copy the Chatsy embed snippet and add it via Settings > Custom Code > Add Custom Code in your Wix dashboard. Set placement to "Body - end" and apply to "All pages." The widget appears immediately.
What it does best: Delivering high-quality AI responses with a flat pricing model. Stores and service businesses that want AI to handle the majority of inquiries without per-message fees will appreciate the predictable costs.
Pricing:
Pros:
Cons:
Verdict: Chatsy is a strong fit for Wix users who prioritize AI quality and predictable pricing over the convenience of a native app. The embed code setup is straightforward, and the flat-rate model is a genuine advantage over per-conversation competitors as your traffic grows. Read our complete guide to building AI chatbots if you want to understand how the underlying tech works.
Smartsupp combines live chat with visitor recording, which gives you a unique advantage: you can watch session recordings of visitors who also chatted with your bot. This context helps you understand what the visitor was doing before and after the chat interaction, which is invaluable for optimizing both your chatbot and your website.
The platform has a native Wix App Market app, and their chatbot builder uses a visual flow editor for creating automated conversation paths.
Wix setup: Install directly from the Wix App Market. The app handles widget placement and configuration automatically.
What it does best: Combining chat with visitor behavior data. The session recordings add context that no other chatbot on this list provides, making it easier to understand why visitors are asking certain questions.
Pricing:
Pros:
Cons:
Verdict: Smartsupp is the right choice if you want live chat combined with visitor behavior insights. The session recording feature is genuinely useful for understanding customer intent. However, if autonomous AI resolution is your priority, the rule-based chatbot will not match platforms like Chatsy or Tidio Lyro.
JivoChat is a multichannel communication platform that bundles live chat, phone, email, and social messaging into a single dashboard. It has a native Wix App Market app, and the platform supports over 20 languages out of the box --- which makes it the strongest option for Wix sites serving international audiences.
The chatbot functionality is template-based and rule-driven rather than AI-powered, but the broader communication suite compensates for this with phone callbacks, email integration, and social channel support.
Wix setup: Install directly from the Wix App Market. The app configures the widget automatically and supports multi-page deployment.
What it does best: Providing a unified communication hub for businesses that handle inquiries across chat, phone, and social channels. The multilingual support is genuine and well-implemented.
Pricing:
Pros:
Cons:
Verdict: JivoChat is the best choice for Wix sites that serve international customers or need communication channels beyond just chat. The multilingual support and phone callback feature are genuine differentiators. If you only need a chat widget with AI, simpler tools will serve you better.
HubSpot offers a free live chat widget as part of its CRM platform. For Wix sites that already use HubSpot for marketing, sales, or CRM, adding the chat widget creates a seamless pipeline from website visitor to lead to customer --- all within the HubSpot ecosystem. The chatbot builder lets you create automated flows for lead qualification, meeting booking, and FAQ responses.
The chat widget is not available in the Wix App Market but integrates via embed code through Wix's custom code settings.
Wix setup: Generate your HubSpot chat embed code from the HubSpot dashboard, then add it via Settings > Custom Code > Add Custom Code in Wix. Set placement to "Body - end" and apply to all pages.
What it does best: Turning chat conversations into CRM contacts and pipeline opportunities. If you use HubSpot for your business, the chat widget feeds directly into your existing workflows.
Pricing:
Pros:
Cons:
Verdict: HubSpot Chat is the clear winner for Wix sites already invested in the HubSpot ecosystem. The free CRM integration alone makes it worth considering for lead generation. However, this is not an AI support tool --- the chatbot follows predetermined flows and cannot learn from your content. For customer service automation, look elsewhere.
Tawk.to is the most widely used live chat software in the world, and it is completely free. There are no conversation limits, no agent limits, and no feature gates. The business model relies on optional paid add-ons: hiring Tawk.to agents to staff your chat ($1/hour), removing branding ($29/month), or using their AI Assist feature.
For Wix site owners on a tight budget, Tawk.to provides a genuinely full-featured live chat with basic AI capabilities at no cost.
Wix setup: Copy the Tawk.to JavaScript snippet from your dashboard and add it via Settings > Custom Code > Add Custom Code in Wix. Set placement to "Body - end" and apply to all pages. The widget appears immediately.
What it does best: Providing free, unlimited live chat. If your primary need is letting visitors talk to you in real time without paying for software, Tawk.to delivers.
Pricing:
Pros:
Cons:
Verdict: Tawk.to is the right choice if your budget is zero and you need live chat today. The free tier is genuinely unlimited, which is rare. The AI capabilities are basic, so if autonomous resolution is important, plan to either add AI Assist ($29/month) or eventually migrate to a more AI-capable platform. Read our Tawk.to review for a full analysis.
Elfsight is a widget platform that offers a range of embeddable tools for websites, including a chat widget. The Elfsight approach is different from dedicated chatbot platforms --- rather than providing AI or live chat infrastructure, Elfsight creates a customizable chat button that connects visitors to your preferred messaging channels (WhatsApp, Facebook Messenger, Telegram, email, or a custom chat).
For Wix users who want a simple, visually polished chat button without the complexity of a full chatbot platform, Elfsight fills a specific niche.
Wix setup: Create your widget in the Elfsight editor, copy the embed code, and add it via Wix's Add Embed > Custom Code feature on the page editor or via Settings > Custom Code for site-wide deployment.
What it does best: Creating a beautifully designed chat button that routes visitors to your preferred messaging platforms. The visual editor makes customization simple.
Pricing:
Pros:
Cons:
Verdict: Elfsight Chat is not a chatbot in the traditional sense --- it is a well-designed routing widget. It is the right choice if you already communicate with customers via WhatsApp or Messenger and want a professional-looking entry point on your Wix site. For actual AI automation or live chat, you need one of the other tools on this list.
| Tool | Starting Price | AI Capability | Wix App Market | Free Tier | Human Handoff |
|---|---|---|---|---|---|
| Tidio/Lyro | $29/mo + $39/mo Lyro | AI (Lyro add-on) | Yes | Yes (50 AI convos) | Yes --- live chat |
| Chatsy | $40/mo (flat) | AI (multi-model) | No (embed code) | Yes (100 convos) | Yes --- built-in live chat |
| Smartsupp | $19.50/mo | Rule-based flows | Yes | Yes (limited) | Yes --- live chat |
| JivoChat | $19/agent/mo | Rule-based flows | Yes | Yes (basic) | Yes --- multichannel |
| HubSpot Chat | Free (CRM) | Flow-based bots | No (embed code) | Yes (full CRM) | Yes --- live chat |
| Tawk.to | Free | Basic AI ($29/mo add-on) | No (embed code) | Yes (unlimited) | Yes --- live chat |
| Elfsight Chat | $5/mo | None (routing only) | No (embed code) | Yes (limited views) | External only |
A note on AI capability: We distinguish between true AI (learns from your content and generates contextual responses), rule-based flows (follows predetermined conversation paths), and routing (sends visitors to external platforms). The distinction matters because AI handles unexpected questions while flows only handle what you pre-program.
The best tool depends on your business type, budget, and what you actually need the chatbot to do.
If you want the easiest setup on Wix: Go with Tidio. The native Wix App Market integration is the smoothest experience available. You will be live in under five minutes with a working chat widget.
If AI quality is your top priority: Choose Chatsy (for flat-rate pricing) or Tidio with Lyro (for native Wix integration). Both offer genuine AI that learns from your content. Chatsy has stronger multi-turn conversation handling; Tidio has the better Wix integration.
If your budget is zero: Tawk.to gives you unlimited live chat for free. HubSpot gives you live chat plus a CRM for free. Both require embed code setup on Wix, which takes about five minutes.
If you serve international customers: JivoChat with its 20+ language support and multichannel capabilities (including phone callbacks) is the strongest option for multilingual Wix sites.
If you already use HubSpot: The HubSpot chat widget is a no-brainer. It feeds directly into your CRM and existing workflows at no additional cost.
If you just need a WhatsApp or Messenger button: Elfsight Chat at $5/month gives you a clean, customizable routing widget. Skip the complexity of a full chatbot platform.
For developers working with Wix Velo (formerly Corvid), most chatbot platforms can be integrated at a deeper level than the standard embed code approach. Here are some common advanced patterns:
Dynamic widget loading: Use Velo to load the chatbot script conditionally --- for example, only on specific pages, only for logged-in members, or only after a visitor has been on the site for a certain amount of time.
Passing visitor context: Many chatbot APIs accept metadata about the current visitor. With Velo, you can pass Wix member data (name, email, membership status) to the chatbot so the AI can personalize responses.
Triggering events: Use Velo to trigger chatbot actions based on Wix events --- for example, opening the chat widget when a visitor adds an item to their cart, or sending a proactive message when they visit a pricing page.
Connecting to Wix databases: If your site uses Wix collections (databases), you can create custom API endpoints with Velo that your chatbot can query for product availability, pricing, or other dynamic data.
These integrations require JavaScript proficiency and familiarity with the Velo API. For most business owners, the standard embed code setup is sufficient. Velo is worth exploring if you have development resources and want tighter integration between your chatbot and Wix site functionality.
Pass on this entirely if your Wix site is on the free plan: most chatbot embeds either get blocked or display awkward branding alongside the Wix banner, and the experience suggests "amateur" to buyers. Pass if your business is local services with a phone number on every page and most leads call directly: adding chat splits attention without lifting conversion. And pass if you have not connected your Wix store to a real product database with stock counts, since the bot has nothing accurate to look up and will resort to "I'll have someone check on that," which is the same outcome a contact form gives you for free. Solve the data plumbing first, then add the bot.
Yes. Tawk.to offers completely free live chat with unlimited agents and conversations. HubSpot provides free live chat with chatbot flows plus a CRM. Chatsy and Tidio both offer free tiers with limited conversation counts. For zero-budget AI, Tawk.to's AI Assist add-on at $29/month is the cheapest path to AI-powered responses on Wix.
Wix has a built-in chat feature called Wix Chat that allows visitor-to-owner messaging, but it is a basic live chat tool with no AI capabilities, no automated flows, and limited customization. For AI-powered chatbots or advanced automation, you need a third-party tool from this list.
Tidio has the most polished Wix App Market integration. It installs in one click, auto-detects your theme colors, and renders cleanly across all Wix templates. Smartsupp and JivoChat also have native apps but with slightly less refined Wix-specific polish.
Yes. All tools on this list work with Wix Stores. However, none of them offer native Wix e-commerce integration (order lookup, product catalog sync) at the level that Shopify-focused tools like Gorgias provide. You will need to either train the AI on your product catalog manually or use Wix Velo to build custom integrations between your store data and the chatbot.
Modern chat widgets load asynchronously, meaning they do not block your page content from rendering. In our testing, none of the tools on this list added more than 200ms to page load time. Tawk.to had the lightest script at approximately 50KB, while HubSpot's was the heaviest at approximately 350KB. If page speed is a priority, load the chatbot script with a slight delay (1-2 seconds) using Wix's custom code timing options.
All tools on this list offer some level of visual customization including colors, position, and welcome messages. Tidio does the best job of auto-matching your Wix theme. Chatsy and Elfsight offer the most granular design controls. JivoChat and Tawk.to have more limited styling options. None of the tools let you fully redesign the widget with custom CSS on Wix without using Velo.
The Wix chatbot market is more limited than WordPress or Shopify, but there are strong options at every price point. Tidio offers the smoothest Wix-native experience with solid AI capabilities. Tawk.to is the best free option for live chat. Chatsy provides the strongest AI with predictable pricing. And JivoChat is the clear pick for multilingual, multichannel communication.
The most important factor is not which tool you pick --- it is whether your chatbot has good content to work with. Spend time writing clear FAQ answers, detailed product descriptions, and thorough policy pages. A well-trained chatbot on a basic platform will outperform a poorly trained chatbot on a premium one.
For more guidance on adding chat to your site, explore our guide to adding a chatbot to your website or read about the best AI chatbots for small business.
We tested 7 AI chatbot tools on Webflow sites. Reviews cover custom code embed, design customization, CMS integration, and which tool works best for agencies and designers.
