We tested 7 AI chatbot plugins for WooCommerce stores. Honest reviews with WooCommerce-specific features, order automation, pricing, and which plugin fits your store.
WooCommerce powers over 30% of all online stores, making it the largest e-commerce platform by market share. But unlike Shopify, where chatbot integrations are curated and standardized, WooCommerce's open WordPress ecosystem means you have hundreds of options --- and most of them are mediocre. The best WooCommerce chatbot needs to do more than answer FAQ. It needs to access order data through the WooCommerce REST API, sync product catalogs, recover abandoned carts, and handle the complexity that comes with WordPress's plugin-heavy architecture.
We spent four weeks testing 14 chatbot plugins and platforms on a live WooCommerce store with 500+ products, real order data, and active customers. We narrowed the list to the 7 best options that genuinely integrate with WooCommerce's e-commerce functionality --- not just chat tools that happen to have a WordPress plugin.
Disclosure: We built Chatsy, which is included in this list. We have done our best to provide an honest evaluation. Each tool has genuine strengths, and we encourage you to test free tiers before committing.
TL;DR:
- Best for WooCommerce-specific features: Tidio --- deepest WooCommerce plugin integration with cart abandonment and order lookup at $29/month.
- Best for AI resolution quality: Chatsy --- strong multi-turn AI with flat pricing at $40/month, no per-resolution fees.
- Best for order-heavy support workflows: Freshdesk --- complete helpdesk with WooCommerce order data access at $15/agent/month.
- Best free option: Tawk.to --- unlimited free live chat with a lightweight WordPress plugin.
- Best for enterprise WooCommerce Plus stores: Zendesk --- proven enterprise platform at $55/agent/month.
- All 7 tools work with WooCommerce. Most offer WordPress plugins; others integrate via embed code or API.
- Use our ROI calculator to estimate savings for your store's ticket volume.
We did not just rank vendors by marketing copy. This list reflects:
Where vendors offer hidden discounts only available via sales conversations, we noted that the public price is what most readers will see first. Last verified April 2026.
We tested each platform against six criteria designed specifically for WooCommerce store needs. Every chatbot was connected to the same test store running WooCommerce 9.x on WordPress 6.x with 500+ products, variable products, subscription products, and real order history.
| Criteria | Weight | What We Measured |
|---|---|---|
| AI Resolution Quality | 25% | Accuracy on product questions, order lookups, return policies, and multi-turn conversations |
| WooCommerce Integration Depth | 20% | Order data access, product catalog sync, cart data, customer history, REST API usage |
| Pricing Value | 20% | Total cost at 500, 2,000, and 5,000 conversations/month including hidden fees |
| Human Handoff | 15% | Escalation quality, context transfer, agent routing, live chat capabilities |
| WordPress Plugin Quality | 10% | Plugin reliability, update frequency, conflict potential, performance impact |
| Automation Capabilities | 10% | Cart abandonment flows, order status automation, proactive messaging |
We ran 40 standardized test conversations on each platform covering five categories: order status, product recommendations, return/exchange requests, shipping inquiries, and cart recovery. Responses were scored for accuracy, helpfulness, and hallucination rate.
Before reviewing individual tools, it is important to understand what "WooCommerce integration" actually means. Not all integrations are equal, and the depth of integration directly impacts what your chatbot can do.
Level 1: WordPress plugin only. The chatbot installs as a WordPress plugin and adds a chat widget to your site. No WooCommerce-specific functionality. The AI can only answer questions based on content you manually provide. Most generic chatbot plugins fall into this category.
Level 2: Product catalog sync. The chatbot can read your WooCommerce product catalog (names, descriptions, prices, images, categories) and use that data to answer product questions and make recommendations. This is useful for pre-sale support.
Level 3: Order data access. The chatbot can look up order status, tracking information, and customer purchase history through the WooCommerce REST API. This enables automated order status responses, which typically account for 30-50% of e-commerce support volume.
Level 4: Transactional actions. The chatbot can perform actions like initiating returns, applying discount codes, updating order details, or processing cancellations. Very few tools reach this level with WooCommerce (unlike Shopify, where Gorgias provides this natively).
Level 5: Cart and session data. The chatbot can access the customer's current cart contents and browsing session, enabling cart abandonment recovery, upselling, and personalized recommendations based on what the customer is actively looking at.
The tools on this list span Levels 1 through 5. We note the integration depth for each tool so you can match it to your needs.
Tidio has the most mature WooCommerce integration of any chatbot platform. The WordPress plugin installs in one click and automatically detects your WooCommerce setup. The platform can sync your product catalog, access order data, detect cart abandonment in real time, and trigger automated recovery flows. Their AI add-on, Lyro, handles common customer questions by learning from your help content.
In our testing, Tidio was the only tool that provided true Level 5 integration out of the box --- including real-time cart data and abandonment triggers.
WooCommerce integration depth: Level 5 --- product sync, order lookup, cart data, abandonment triggers.
WordPress setup: Install the Tidio plugin from the WordPress plugin repository. Activate and connect your Tidio account. The plugin automatically detects WooCommerce and enables e-commerce features.
What it does best: Providing the deepest out-of-the-box WooCommerce integration. The cart abandonment flows, product recommendation cards, and order lookup work without any custom development.
Pricing:
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Verdict: Tidio is the best choice for WooCommerce stores that want the deepest native integration without custom development. The cart abandonment and product recommendation features are genuinely useful for increasing conversions. Watch the pricing carefully as you scale. For a deeper look, see our Tidio review.
Chatsy is an AI-first customer support platform that pairs an AI chatbot with a full-featured live chat inbox, knowledge base CMS, and ticketing system. For WooCommerce stores, the primary value is the AI's ability to handle complex, multi-turn product questions with high accuracy --- including product comparisons, compatibility inquiries, and detailed specification questions that rule-based chatbots cannot handle.
Chatsy integrates with WooCommerce stores via embed code or WordPress plugin, and can be trained on your product catalog, FAQ, and policy documents.
WooCommerce integration depth: Level 2-3 --- product catalog training, embed code integration. Order data access available through API configuration.
WordPress setup: Add the Chatsy embed snippet to your WordPress site via a lightweight plugin or by pasting the code into your theme's footer. Train the AI on your WooCommerce product pages and support content.
What it does best: Delivering accurate, conversational AI responses to complex product questions. Where other chatbots give generic or incorrect answers to multi-step questions, Chatsy maintains context and provides specific, grounded responses.
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Verdict: Chatsy is the best choice for WooCommerce stores where AI response quality matters more than e-commerce-specific features. If your customers ask complex product questions that require multi-turn conversations and accurate technical details, Chatsy outperforms every other tool on this list. For cart abandonment and deep WooCommerce hooks, combine Chatsy with a dedicated WooCommerce automation plugin.
LiveChat is a mature live chat platform focused on empowering human sales and support agents. The WooCommerce integration provides agents with real-time customer data --- current cart contents, browsing history, and order history --- displayed in a sidebar next to the conversation. This context helps agents provide personalized recommendations and resolve order issues faster.
LiveChat also offers product cards that agents can share during chat, displaying product images, descriptions, and direct purchase links.
WooCommerce integration depth: Level 4 --- order data, cart contents, browsing history, product cards, customer profiles.
WordPress setup: Install the LiveChat WordPress plugin. Connect your LiveChat account. The plugin auto-detects WooCommerce and enables e-commerce features in the agent dashboard.
What it does best: Empowering human agents with WooCommerce customer data during live conversations. The sidebar showing cart contents, order history, and browsing activity gives agents context that no other tool on this list matches in a human-agent workflow.
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Verdict: LiveChat is the best tool for WooCommerce stores with dedicated sales or support teams who handle conversations personally. The WooCommerce data integration for agents is the deepest available. If you want AI to handle most conversations autonomously, LiveChat is not the right fit --- it is a human-first platform. Read our LiveChat review for the full analysis.
Freshdesk is a helpdesk platform that provides ticketing, knowledge base, and customer communication tools. The WooCommerce integration connects order data and customer profiles into the agent workspace, and Freshdesk's Freddy AI can handle routine inquiries automatically. For WooCommerce stores where support volume is dominated by post-purchase issues (order status, returns, shipping complaints), Freshdesk's ticketing system brings structure to what can otherwise be chaos.
WooCommerce integration depth: Level 3 --- order data access, customer profiles, purchase history in agent workspace.
WordPress setup: Freshdesk integrates via the Freshdesk WordPress plugin or embed code. The WooCommerce integration is configured through the Freshdesk admin dashboard by connecting to your WooCommerce REST API.
What it does best: Bringing structure to high-volume support operations. The ticketing system, SLA management, and team collaboration features are designed for stores where multiple agents handle complex post-purchase issues.
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Verdict: Freshdesk is the best choice for WooCommerce stores that need a structured ticketing system with WooCommerce order data integration. The free plan for two agents is a strong starting point, and the Growth plan at $15/agent/month is well-priced. If you only need a chatbot and not a full helpdesk, simpler tools will serve you better. See our Freshdesk review for more detail.
Tawk.to is the most widely used live chat software globally, and it offers a clean WordPress plugin that works with WooCommerce stores. The platform is completely free for unlimited agents and conversations. For WooCommerce store owners who want live chat without a software budget, Tawk.to provides everything you need to start.
WooCommerce integration depth: Level 1-2 --- WordPress plugin for widget deployment, basic visitor tracking. No native WooCommerce order data integration.
WordPress setup: Install the Tawk.to WordPress plugin from the plugin repository. Activate and connect your Tawk.to account. The widget appears on all pages automatically.
What it does best: Providing free, unlimited live chat on WooCommerce stores. The plugin is lightweight, installs in minutes, and does not conflict with common WooCommerce plugins in our testing.
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Verdict: Tawk.to is the right choice if you need live chat on your WooCommerce store today with zero software budget. The free tier is genuinely unlimited. The lack of WooCommerce integration means your agents cannot see order data within Tawk.to, but for stores just starting with live chat, it is more than sufficient. Read our Tawk.to review for the full picture.
Zendesk is the world's largest customer service platform, and it provides WooCommerce integration through its marketplace and REST API connectors. For large WooCommerce stores running WooCommerce on enterprise WordPress hosting with high traffic and complex support operations, Zendesk provides the scale, reliability, and feature depth that smaller tools cannot match.
WooCommerce integration depth: Level 3-4 --- order data access, customer profiles, purchase history through REST API connector. Requires configuration.
WordPress setup: Zendesk offers a WordPress plugin for the chat widget. The WooCommerce integration requires connecting through the Zendesk Marketplace WooCommerce app or configuring a REST API connection through the Zendesk admin dashboard.
What it does best: Scaling customer service operations for high-volume WooCommerce stores. SLA management, advanced routing, custom workflows, and enterprise compliance features are built for complex operations.
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Verdict: Zendesk is the right choice for established WooCommerce stores with multiple support teams, enterprise compliance requirements, and thousands of tickets per month. For most WooCommerce stores doing under 3,000 tickets monthly, it is overkill. Read our Zendesk pricing breakdown and full review for more detail.
Botpress is an open-source chatbot platform with built-in AI capabilities and a visual flow builder. For WooCommerce stores with development resources, Botpress provides the tools to build a custom AI agent that integrates deeply with WooCommerce's REST API --- including order lookup, product search, cart manipulation, and custom actions that no pre-built platform offers.
WooCommerce integration depth: Level 1-5 (depends on what you build) --- the platform provides the tools; you build the integration depth you need using the WooCommerce REST API.
WordPress setup: Botpress provides a web chat embed snippet. Add it to your WordPress site via your theme's footer or a custom code plugin. WooCommerce integration is built through Botpress's API integration layer.
What it does best: Enabling developers to build custom AI chatbot experiences with WooCommerce-specific functionality. If the pre-built tools on this list do not cover your specific use case, Botpress lets you build exactly what you need.
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Verdict: Botpress is for WooCommerce stores with development teams that need capabilities beyond what pre-built tools offer. If you want order processing, custom product recommendation logic, or integration with proprietary systems, Botpress gives you the foundation to build it. For stores without development resources, choose Tidio, Chatsy, or Freshdesk instead.
| Tool | Starting Price | AI Capability | WooCommerce Depth | WordPress Plugin | Free Tier |
|---|---|---|---|---|---|
| Tidio/Lyro | $29/mo + $39/mo Lyro | AI (Lyro) | Level 5 (cart, orders, products) | Yes | Yes (50 AI convos) |
| Chatsy | $40/mo (flat) | AI (multi-model) | Level 2-3 (catalog, API) | Yes (embed) | Yes (100 convos) |
| LiveChat | $20/agent/mo | Add-on (ChatBot) | Level 4 (orders, cart, history) | Yes | No (14-day trial) |
| Freshdesk | Free (2 agents) | Freddy AI | Level 3 (orders, profiles) | Yes | Yes (2 agents) |
| Tawk.to | Free | Basic AI ($29/mo) | Level 1 (widget only) | Yes | Yes (unlimited) |
| Zendesk | $55/agent/mo | AI ($1-2/resolution) | Level 3-4 (API connector) | Yes | No (14-day trial) |
| Botpress | $79/mo | Built-in AI + RAG | Level 1-5 (custom) | No (embed code) | Yes (limited) |
For stores that want to connect their chatbot to WooCommerce order data, here is how the REST API integration works at a high level.
Generating API credentials:
Common API endpoints for chatbots:
GET /wp-json/wc/v3/orders/{id} --- retrieve order status, tracking, and detailsGET /wp-json/wc/v3/products --- search and retrieve product informationGET /wp-json/wc/v3/customers/{id} --- retrieve customer profile and purchase historyGET /wp-json/wc/v3/orders?customer={id} --- list all orders for a specific customerOrder status automation flow: The most valuable chatbot automation for WooCommerce is order status lookup. When a customer asks "where is my order?", the chatbot should: (1) identify the customer by email or order number, (2) call the orders API endpoint, (3) extract the order status and tracking information, and (4) format a helpful response with next steps.
Security considerations:
Tools like Tidio handle this integration automatically. For Chatsy, Freshdesk, and Zendesk, you configure the API connection through their admin dashboards. For Botpress, you build the integration in your custom flows.
Cart abandonment is the single biggest revenue leak for WooCommerce stores, with average abandonment rates around 70%. A well-configured chatbot can recover a meaningful percentage of these carts. Here is how different tools on this list handle it:
Tidio provides the most complete cart abandonment solution. The plugin detects when a visitor adds items to their cart and then shows signs of leaving. It triggers a proactive chat message offering help, a discount code, or answering last-minute questions. You can customize the trigger timing, message content, and follow-up sequences using the visual flow builder.
LiveChat shows agents the customer's current cart contents in real time, allowing agents to intervene manually during live conversations. This is effective but requires human availability.
Chatsy and Freshdesk do not offer native cart abandonment triggers but can be combined with WooCommerce cart abandonment plugins (like AutomateWoo or CartFlows) that handle the trigger while the chatbot handles the conversation.
Tawk.to, Zendesk, and Botpress require custom integration to access cart data. Botpress provides the API tools to build this; the others would need external automation tools.
If cart recovery is a priority, Tidio is the clear winner for out-of-the-box functionality.
Hold off if your WooCommerce store is hosted on shared bargain-tier hosting with frequent timeouts: any chatbot pulling order data via the REST API will surface those timeouts as bot failures, and your customers will blame the bot, not the host. Hold off if you sell digital downloads or licenses where the entire purchase happens in two clicks and the only post-sale question is "where's my key?" - a confirmation email that includes the key answers 90% of those tickets. And hold off if your support is just one founder using their personal email today: a flat-rate chatbot can save you time, but every roundup tool here introduces dashboards, settings, and triage workflow that may cost you more attention than you currently spend on support.
Tidio has the deepest out-of-the-box WooCommerce integration, including product catalog sync, order lookup, cart data access, and abandonment triggers. LiveChat provides the richest WooCommerce data for human agents. Botpress offers the most flexibility if you have development resources to build custom integrations via the WooCommerce REST API.
Yes, but only tools with WooCommerce REST API integration support this. Tidio does it natively. Freshdesk and Zendesk can be configured through API connectors. Chatsy can be set up with API access. Tawk.to does not support order lookup. The customer typically needs to provide their email address or order number for the chatbot to retrieve the order.
In our testing, the performance impact ranged from negligible (Tawk.to at approximately 50KB) to moderate (Zendesk at approximately 400KB). WooCommerce stores already run significant JavaScript from WooCommerce itself plus payment gateways, analytics, and other plugins. Adding a chatbot script typically adds 100-300ms to page load. For performance-sensitive stores, load the chatbot script with async or defer attributes, or delay loading by 2 seconds.
No chatbot on this list can process WooCommerce refunds automatically out of the box (unlike Shopify, where Gorgias handles this natively). The typical workflow is: (1) the chatbot collects the customer's order number and reason for return, (2) it either processes the request according to your return policy or escalates to a human agent, and (3) the agent processes the actual refund through WooCommerce. Botpress could theoretically be built to handle refunds via the WooCommerce REST API, but this requires careful implementation and testing.
Yes. Platform-agnostic tools like Chatsy, Tidio, Tawk.to, Freshdesk, and Zendesk work across multiple platforms. You can manage conversations from both stores in a single dashboard. However, the WooCommerce and Shopify integrations may have different feature depths --- Tidio's Shopify integration is even deeper than its WooCommerce integration, for example. Read our Shopify chatbot comparison for the Shopify-specific assessment.
If you run an online store, use a WooCommerce-specific chatbot (Tidio, LiveChat, or Chatsy) that understands e-commerce data like orders, products, and carts. Generic WordPress chatbots (focused on FAQ and lead generation) miss the e-commerce functionality that drives the most value for stores. For a broader WordPress perspective, see our best chatbots for WordPress guide.
WooCommerce's open ecosystem gives you more chatbot options than any other e-commerce platform, but that openness also means more variation in quality and integration depth. Tidio stands out for native WooCommerce features. Chatsy delivers the strongest AI resolution at a flat price. LiveChat empowers human sales teams with rich store data. Freshdesk brings structured ticketing to growing operations. And Tawk.to proves you do not need a budget to start with live chat.
The most important decision is matching the tool's integration depth to your actual needs. If order status inquiries dominate your support volume, you need Level 3+ integration (Tidio, LiveChat, Freshdesk, or Zendesk). If product questions are your main challenge, strong AI (Chatsy) matters more than deep WooCommerce hooks. And if you are just starting out, Tawk.to's free live chat gets you in front of customers today while you evaluate what you actually need.
Start with a free tier, test with real customers, and upgrade when the ROI is clear. For broader e-commerce guidance, explore our best chatbots for e-commerce or read the complete guide to building AI chatbots.
We tested 8 AI chatbot apps for Shopify stores. Honest reviews with pricing, features, and which is best for your store size.