Best AI Chatbots for Shopify in 2026: 8 Tools Tested
We tested 8 AI chatbot apps for Shopify stores. Honest reviews with pricing, features, and which is best for your store size.
Asad Ali
Founder & CEO
March 30, 2026
We tested 8 AI chatbot apps for Shopify stores. Honest reviews with pricing, features, and which is best for your store size.
Shopify powers millions of online stores, and every one of them shares the same problem: customers expect instant answers, but hiring a 24/7 support team is not financially realistic for most merchants. A single unanswered pre-sale question can cost you a conversion, and slow responses to order inquiries erode trust fast. AI chatbots solve this by handling the repetitive 60-80% of support volume automatically --- freeing your team to focus on complex issues that actually require a human.
We spent over 30 hours testing 12 AI chatbot apps that integrate with Shopify, and narrowed the list to the 8 best options across different store sizes and budgets. Every tool was evaluated with a real Shopify store, real product catalogs, and real customer scenarios.
Disclosure: We built Chatsy, which is included in this list. We've done our best to provide an honest evaluation. Each tool has genuine strengths, and we encourage you to test free tiers from multiple platforms before committing.
TL;DR:
- Best for AI + human support: Chatsy --- combines AI resolution with a full live chat inbox, starting at $40/month.
- Best for small stores on a budget: Tidio/Lyro --- fast setup, affordable entry point at $29/month.
- Best for order-heavy stores: Gorgias --- purpose-built for e-commerce ticket workflows, starting at $10/month.
- Best for product recommendations: Alhena AI --- vertical AI agents that drive upsells and guided selling.
- Best for enterprise scale: Zendesk --- proven omnichannel platform for high-volume operations.
- All 8 tools offer Shopify integrations. Most have free tiers or trials so you can test before buying.
- Use our ROI calculator to estimate savings for your store's ticket volume.
We did not just rank vendors by marketing copy. This list reflects:
Where vendors offer hidden discounts only available via sales conversations, we noted that the public price is what most readers will see first. Last verified April 2026.
We tested each platform against six criteria designed specifically for Shopify store needs. Every chatbot was connected to the same test store with 200+ products and evaluated across order status inquiries, product questions, return requests, and pre-sale conversations.
| Criteria | Weight | What We Measured |
|---|---|---|
| AI Resolution Quality | 25% | Accuracy on product questions, order lookups, return policies, and multi-turn conversations |
| Shopify Integration Depth | 20% | Order data access, product catalog sync, customer history, refund handling |
| Pricing Value | 20% | Total cost at 500, 2,000, and 5,000 conversations/month including hidden fees |
| Human Handoff | 15% | Escalation quality, context transfer, agent routing, live chat capabilities |
| Setup Speed | 10% | Time from install to first working chatbot with real store data |
| Reporting and Analytics | 10% | Resolution tracking, conversation insights, revenue attribution |
We ran 40 standardized test conversations on each platform covering five categories: order status, product recommendations, return/exchange requests, shipping inquiries, and general FAQ. Responses were scored for accuracy, helpfulness, and hallucination rate.
Chatsy is an AI-first customer support platform that pairs an AI chatbot with a full-featured live chat inbox, knowledge base CMS, and ticketing system. For Shopify merchants, the core value proposition is straightforward: the AI handles routine questions automatically, and when it cannot resolve something, it hands off to a human agent with full conversation context.
The Shopify integration connects your product catalog, order data, and customer profiles so the AI can answer product, order status, and shipping questions without manual configuration.
What it does best: Bridging AI automation and human support. Stores that want AI deflection but are not ready to go fully hands-off will appreciate the seamless escalation workflow.
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Verdict: Chatsy is a strong fit for Shopify stores that want capable AI automation without giving up human support. The flat pricing model is a genuine advantage over per-resolution competitors, especially for stores with growing ticket volumes. The platform is newer, which means fewer third-party integrations, but the core product is polished. Read our complete guide to building AI chatbots if you want to understand how the underlying tech works.
Tidio is one of the most popular live chat apps on the Shopify App Store, with over 300,000 installs. Their AI add-on, Lyro, handles common customer questions by learning from your FAQ content and help center articles. The visual flow builder lets you create automated sequences for cart abandonment, welcome messages, and product recommendations without writing code.
For small Shopify stores, Tidio stands out because of how fast you can get it running. In our testing, we went from app install to a working chatbot in under 10 minutes --- the fastest of any tool on this list.
What it does best: Getting small stores live with a chatbot quickly. The combination of a drag-and-drop flow builder and one-click Shopify install removes nearly all friction from the setup process.
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Verdict: Tidio is the right choice if you run a smaller Shopify store and want to add live chat and basic AI without a steep learning curve. Just watch the pricing carefully once you layer on Lyro --- the total cost can climb past $70/month for what seems like a starter product. For a deeper comparison, see our Tidio alternative breakdown.
Gorgias is a helpdesk built exclusively for e-commerce, and it shows. The Shopify integration is the deepest of any tool on this list --- agents can view orders, issue refunds, cancel shipments, and edit customer data without ever leaving the Gorgias interface. Their AI layer, Gorgias Automate, handles routine order inquiries and FAQ responses.
If your store's support volume is dominated by "where is my order?" and return requests, Gorgias was designed for exactly that workflow.
What it does best: Streamlining order-related support workflows. The native Shopify data integration and macro system mean your team can resolve order tickets in seconds, and the AI can handle the simplest ones entirely.
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Verdict: Gorgias is the best helpdesk for Shopify stores where order management is the primary support function. The native integration genuinely saves time. However, the ticket-based pricing plus per-resolution AI fees create a cost structure that can double your expected bill as volume grows. Budget carefully. For a full pricing comparison, see our Gorgias alternative page.
Alhena AI takes a different approach from most chatbots on this list. Rather than focusing purely on support deflection, Alhena is built around guided selling --- helping shoppers find the right product through conversational AI. It ingests your full Shopify product catalog, including variants, inventory levels, and pricing, and uses that data to make contextual recommendations during chat.
The platform includes vertical AI agents trained for specific industries like fashion, beauty, jewelry, and home goods. This specialization means the AI understands product attributes that generic chatbots miss (fabric types, skin concerns, gemstone cuts).
What it does best: Turning support conversations into revenue. Brands using Alhena report measurable increases in average order value because the AI actively upsells and cross-sells based on what the customer is browsing.
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Verdict: Alhena AI is the right pick if your primary goal is increasing conversion rates and average order value through AI-powered product recommendations. It is not the best pure support tool, but for stores where pre-sale questions drive the majority of chat volume, the revenue impact can justify the higher price point.
eesel AI positions itself as the predictable-pricing alternative to tools like Zendesk and Intercom. Instead of per-resolution fees that can spike during busy periods, eesel charges a flat monthly rate based on interaction tiers. The platform trains on your existing knowledge base, help center, Google Docs, Notion pages, and past support tickets to build an AI agent that mirrors how your team actually responds.
What it does best: Providing genuinely flat-rate AI support pricing. There are no overage fees --- when you hit your limit, the AI pauses and you get a notification. No surprise charges.
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Verdict: eesel AI is a good fit for mid-size Shopify stores that are already using a helpdesk like Zendesk or Freshdesk and want to add an AI layer without per-resolution billing surprises. The pricing is predictable but not cheap, and the lack of a native Shopify app means the setup is not as seamless as Tidio or Gorgias.
Chatbase is the simplest way to build a custom-trained AI chatbot. You upload your documents, paste your website URL, or connect your knowledge base, and Chatbase creates a chatbot that answers questions based on that content. There is no flow builder, no helpdesk, and no live chat inbox --- just a focused AI chatbot that you embed on your Shopify store.
What it does best: Making it easy to build and deploy a custom-trained AI chatbot with minimal technical effort. Upload your data, customize the appearance, and embed it on your store.
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Verdict: Chatbase is a solid choice if you need a simple FAQ chatbot and nothing more. It excels at quickly deploying AI that answers product and policy questions. However, the lack of human handoff and Shopify order integration means it cannot handle the full scope of e-commerce support. Stores with complex support needs will outgrow it. For a more detailed assessment, read our Chatbase review.
Re:amaze is a helpdesk platform (now owned by GoDaddy) that consolidates email, live chat, social media, SMS, and voice into a single inbox. The Shopify integration is deep --- agents can view orders, process refunds, create draft orders, and check fulfillment status without switching tools. Chatbots are included on all plans, which is a notable differentiator since many competitors gate bots behind premium tiers.
What it does best: Bringing every customer communication channel into a single inbox with strong Shopify data integration. If your customers reach out via Instagram, email, and live chat, Re:amaze keeps it all in one place.
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Verdict: Re:amaze is the most complete omnichannel helpdesk on this list at an accessible price point. It is best suited for Shopify stores that receive support requests across multiple channels and need everything in one place. The AI is functional but not cutting-edge --- if autonomous resolution is your top priority, look at Chatsy or Gorgias Automate instead.
Zendesk needs little introduction. It is the largest customer service platform in the world, used by companies from startups to Fortune 500 enterprises. The Zendesk-Shopify integration connects order data, customer profiles, and purchase history into the agent workspace. Their AI agent can resolve common inquiries automatically, and the broader Suite includes email, chat, phone, social, and a full knowledge base.
What it does best: Providing enterprise-grade support infrastructure that scales from 5 agents to 500 without re-platforming. If you are planning for serious growth, Zendesk handles it.
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Verdict: Zendesk is the right choice for Shopify Plus stores or established brands with complex support operations, multiple teams, and enterprise requirements like SLA tracking and advanced compliance. For most Shopify stores doing under 5,000 tickets per month, it is overkill. Read our Zendesk pricing breakdown and full review for more detail.
| Tool | Starting Price | AI Resolution Rate | Shopify App | Free Tier | Human Handoff |
|---|---|---|---|---|---|
| Chatsy | $40/mo (flat) | High | Yes | Yes (100 convos) | Yes --- built-in live chat |
| Tidio/Lyro | $29/mo + $39/mo Lyro | Medium | Yes | Yes (50 AI convos) | Yes --- live chat included |
| Gorgias | $10/mo (50 tickets) | Medium-High | Yes | No (7-day trial) | Yes --- full helpdesk |
| Alhena AI | $239/mo | High (selling focus) | Yes | Yes (25 convos) | Yes --- agent escalation |
| eesel AI | $299/mo (flat) | High | No (web setup) | No (7-day trial) | Yes --- integrates with existing helpdesk |
| Chatbase | $40/mo | Medium | No (embed code) | Yes (50 credits) | No |
| Re:amaze | $29/user/mo | Low-Medium | Yes | No (14-day trial) | Yes --- full helpdesk |
| Zendesk | $55/agent/mo | Medium-High | Yes (separate setup) | No (14-day trial) | Yes --- full helpdesk |
A note on AI resolution rates: We categorize these broadly because resolution rates depend heavily on your specific content, training data, and query types. "High" means the platform consistently resolved 70%+ of our test queries correctly. "Medium" means 50-70%. These are directional, not guarantees for your store.
The best tool depends on your store size, budget, and what kind of support you actually need. Here is a decision matrix to simplify the choice:
Stores doing under 100 orders/month: Start with Tidio (free tier) or Chatsy (free tier). Both get you live with minimal investment. If your main goal is answering product questions before purchase, Chatbase at $40/month is also a strong low-cost option. At this stage, avoid per-ticket platforms like Gorgias --- 50 tickets on the Starter plan will run out fast once you include pre-sale chats.
Stores doing 100-1,000 orders/month: This is where the decision matters most. If your support is order-heavy (tracking, returns, exchanges), Gorgias at the Basic or Pro tier handles that workflow better than anyone. If you want AI to handle the bulk of inquiries with a human fallback, Chatsy Pro at $40/month or Tidio with Lyro offer good value. Re:amaze is worth considering if you handle significant volume across email, social, and chat.
Stores doing 1,000-5,000 orders/month: At this volume, per-resolution pricing from Gorgias or Zendesk can create bill shock. Model out your total cost at your actual ticket volume before committing. Chatsy Business ($79/month flat) or eesel AI ($299/month flat) provide more predictable budgets. Alhena AI is worth evaluating if product recommendations drive meaningful revenue for your store.
Stores doing 5,000+ orders/month (Shopify Plus): Zendesk or Gorgias Advanced are built for this scale. If you need SLA management, advanced routing, and enterprise compliance, Zendesk is the safer bet. If your operation is purely e-commerce and you want the deepest Shopify integration, Gorgias Advanced at $900/month handles it. Consider adding eesel AI on top of Zendesk if you want flat-rate AI without Zendesk's per-resolution fees.
Use our ROI calculator to model the actual cost savings for your specific ticket volume and current response times.
Adding a chatbot to Shopify is straightforward regardless of which platform you choose. Here is the general process:
Step 1: Choose and sign up. Pick a platform from this list and create an account. Most offer free tiers or trials so you can test before paying.
Step 2: Install the Shopify app or embed code. Tools with native Shopify apps (Chatsy, Tidio, Gorgias, Alhena, Re:amaze, Zendesk) can be installed directly from the Shopify App Store. For Chatbase and eesel AI, you will add an embed code snippet to your theme. Our Shopify integration guide walks through the process step by step.
Step 3: Train the AI on your content. Upload your FAQ, help center articles, product descriptions, and return policy. Most platforms can also crawl your existing website. The more relevant content you provide, the better the AI performs.
Step 4: Test and go live. Run 10-20 test conversations covering your most common query types before enabling the chatbot for customers. Check that order lookups work, product answers are accurate, and the escalation to human agents functions correctly.
Most stores complete this process in under an hour. For a more detailed walkthrough, see our e-commerce solutions page.
Skip a chatbot for now if your store is pre-revenue or doing fewer than ~50 inquiries a month: a well-written FAQ page and a contact form will outperform a half-trained AI bot, and you have no signal yet to tune it on. Skip it if your catalog is extremely volatile (one-of-a-kind vintage, hand-made) where every product is a unique conversation; the AI will hallucinate sizing or condition details. And skip it if your support load is dominated by carrier issues (lost packages, customs holds): the bot can quote the policy, but only your 3PL or carrier can resolve the ticket, so you are paying for theater. Fix the upstream logistics first.
Yes, but results depend heavily on your training data. A chatbot trained on a comprehensive FAQ and product catalog will resolve far more queries than one with minimal content. In our testing, well-configured AI chatbots resolved 50-80% of common Shopify support queries without human intervention. The remaining queries still benefit from AI-assisted routing and context handoff to agents.
You can start free with Chatsy, Tidio, or Chatbase. For real volume, expect $40-$100/month for small stores and $200-$900/month for mid-size operations. The biggest cost variable is pricing model --- flat-rate tools (Chatsy, eesel AI) stay predictable, while per-ticket (Gorgias) and per-resolution (Zendesk) pricing can spike during busy periods. Always calculate total cost at your actual ticket volume, not just the base plan price.
Tools with native Shopify integrations (Chatsy, Gorgias, Tidio, Alhena, Re:amaze, Zendesk) can pull real-time order data including tracking numbers and fulfillment status. Gorgias goes furthest by letting agents process refunds and cancellations directly. Tools without native Shopify apps (Chatbase, eesel AI) are limited to answering based on uploaded content only.
It depends on volume and team size. Solo operators handling under 200 inquiries per month can rely on a focused chatbot like Chatsy or Chatbase. If you have multiple agents and need ticket assignment, SLA tracking, and reporting, a full helpdesk like Gorgias, Re:amaze, or Zendesk is the better fit. Many stores start with a chatbot and graduate to a helpdesk as they grow.
Setup times ranged from 8 minutes (Tidio) to several hours (Zendesk) in our testing. Most platforms with native Shopify apps can be installed and returning useful AI responses within 30-60 minutes. The main time investment is preparing your training content. Ongoing tuning --- reviewing AI responses, updating content, adjusting escalation rules --- is a continuous process.
There is no single best AI chatbot for Shopify --- the right choice depends on your store size, support workflow, and budget. Gorgias remains the gold standard for pure e-commerce helpdesk functionality. Tidio is the fastest way to get a small store live with chat. Zendesk scales to enterprise. And we built Chatsy to fill the gap where stores want strong AI and human support in one flat-rate package.
Whatever you choose, the most important step is starting. An imperfect chatbot that answers 60% of customer questions automatically is dramatically better than no chatbot at all. Use the free tiers, test with real customers, and upgrade when the ROI is clear.
For more guidance on building effective AI support for your store, explore our e-commerce solutions or read our complete guide to building AI chatbots.
We break down real pricing for 10 AI chatbot platforms. Hidden fees, per-resolution costs, and what you'll actually pay at scale.