Key Benefits
Natural Language Understanding
Customers ask questions however they want. "How do I reset my password?" works as well as "I forgot my login".
Reduced Support Volume
Deflect 60-80% of common queries before they become tickets.
Always Updated
Edit your knowledge base once, and the AI instantly knows the new information.
Escalation Path
When questions aren't in the FAQ, AI captures details and creates tickets.
How It Works
Import Your FAQs
Upload existing FAQ content or use our CMS to create new articles.
AI Training
Chatsy automatically processes your content and learns to answer questions.
Deploy Widget
Add the chat widget to your site. Customers get instant answers.
Continuous Learning
Review unanswered questions and expand your knowledge base.
Frequently Asked Questions
How do I import my existing FAQs?
You can import FAQs via CSV upload, website crawling, or copy-paste into our Knowledge Base CMS. Most teams are set up within an hour.
What if the AI doesn't know the answer?
When Chatsy can't find an answer, it gracefully escalates by capturing customer details and creating a ticket for your team. No dead ends.
Ready to automate faq automation?
Join thousands of businesses using Chatsy for faq automation.