AI Returns & Refunds Automation
Turn your biggest support headache into a seamless customer experience.
Key Benefits
Instant Return Initiation
Customers start returns 24/7 without waiting for support.
Policy Compliance
AI enforces your return policy consistently every time.
Reduced Processing Time
Returns that took days now complete in minutes.
Customer Retention
Easy returns build trust and increase repeat purchases.
How It Works
Configure Policies
Set up your return windows, conditions, and refund rules.
Customer Requests Return
AI asks for order details and verifies eligibility.
Automated Processing
Generate return labels, update inventory, process refunds.
Status Updates
Keep customers informed throughout the process.
Frequently Asked Questions
Can AI enforce different return policies?
Yes! Configure rules based on product type, purchase date, customer tier, or any criteria. AI applies the right policy automatically.
Does Chatsy generate return shipping labels?
With integrations to ShipStation, EasyPost, or your shipping provider, Chatsy can generate and send return labels to customers automatically.
What if a return doesn't qualify?
AI explains why the return doesn't qualify and offers alternatives (exchange, store credit). Complex cases escalate to your team with full context.
Ready to automate returns & refunds?
Join thousands of businesses using Chatsy for returns & refunds.