Key Benefits
Real-Time Integration
Connect to your order system for live status updates.
Proactive Updates
AI can notify customers about shipping delays before they ask.
Multi-Carrier Support
Track packages across UPS, FedEx, USPS, DHL, and more.
Natural Conversations
"What's happening with my order?" gets an instant, accurate response.
How It Works
Connect Your Store
Integrate with Shopify, WooCommerce, or your custom system.
Configure Order Lookup
Set up how customers verify their identity (email, order number).
AI Handles Queries
Customers ask about orders and get instant, accurate status updates.
Escalate Complex Issues
Lost packages or issues? AI creates tickets with full order context.
Frequently Asked Questions
What e-commerce platforms do you support?
Chatsy integrates with Shopify, WooCommerce, BigCommerce, Magento, and custom platforms via API. Most integrations take under 30 minutes to set up.
How does the AI verify customer identity?
You can configure verification via email address, order number, or both. The AI securely looks up orders without exposing sensitive data.
Ready to automate order tracking?
Join thousands of businesses using Chatsy for order tracking.