AI Technical Support Automation
Resolve technical issues instantly with AI trained on your product documentation.
Key Benefits
Intelligent Diagnostics
AI asks the right questions to identify issues quickly.
Documentation-Trained
Answers come from your actual technical docs and KB.
Step-by-Step Guidance
Walk users through troubleshooting with clear instructions.
Smart Escalation
Complex issues route to specialists with diagnostic info.
How It Works
Train on Docs
Import technical documentation, guides, and known issues.
User Reports Issue
AI gathers symptoms and context about the problem.
Guided Troubleshooting
AI walks through diagnostic steps and solutions.
Resolution or Escalation
Issue resolved, or ticket created with full diagnostic data.
Frequently Asked Questions
Can AI handle complex technical issues?
AI excels at common issues and guided troubleshooting. Complex or unique problems escalate to your technical team with all diagnostic information collected.
How does Chatsy learn our product?
Import your technical documentation, knowledge base, troubleshooting guides, and known issues. AI uses semantic search to find relevant solutions.
Does it integrate with our ticketing system?
Yes! Escalated issues create tickets in Zendesk, Jira, Freshdesk, or your system. Tickets include the full conversation and diagnostic data.
Ready to automate technical support?
Join thousands of businesses using Chatsy for technical support.