AI Internal Help Desk
Give employees instant answers. Reduce IT and HR ticket volume by 60%.
About Internal Help Desk Automation
Internal support teams—IT, HR, facilities, operations—face the same challenge as customer support: high volumes of repetitive questions that consume significant resources. "How do I reset my password?" "What's our PTO policy?" "How do I connect to the VPN?" These questions come up daily, and each one requires someone to stop what they're doing to respond.
Chatsy brings the same AI automation to internal support that transforms customer service. Train the AI on your internal documentation—IT guides, employee handbook, company policies, benefits information—and deploy it where employees already work: Slack, Microsoft Teams, or your internal portal. Employees get instant answers to common questions without interrupting your support teams.
The productivity impact extends beyond the help desk. When employees can self-serve for routine questions, they don't wait hours for responses or give up and work around problems. Password reset at 11 PM? Done in seconds. Question about parental leave policy on a Sunday? Answered immediately. The organization becomes more efficient because information is always accessible.
Security and compliance features support enterprise deployments. SSO integration ensures only authenticated employees access internal information. Data stays within your security perimeter with on-premise and private cloud deployment options. Audit logging tracks all interactions for compliance purposes. The result is enterprise-grade internal AI that IT security teams can confidently approve.
Key Benefits
Instant IT Support
Password resets, software questions, and troubleshooting handled automatically.
HR Self-Service
Benefits, PTO policies, and employee handbook questions answered 24/7.
Reduce Ticket Volume
AI deflects 60% of internal tickets, freeing your support team.
Consistent Answers
Everyone gets accurate, up-to-date information from a single source.
How It Works
Import Knowledge
Add IT docs, HR policies, and internal wikis to train the AI.
Deploy to Channels
Add to Slack, Teams, or your internal portal.
AI Handles Requests
Employees ask questions and get instant, accurate answers.
Escalate When Needed
Complex issues create tickets routed to the right team.
Frequently Asked Questions
What types of internal requests can Chatsy handle?
IT support (password resets, software help, VPN issues), HR questions (benefits, PTO, policies), facilities requests, onboarding guidance, and any information in your internal documentation.
Does it integrate with our ITSM tools?
Yes! Chatsy integrates with ServiceNow, Jira Service Management, Zendesk, and others via API or Zapier. Escalated issues become tickets in your existing system.
Is it secure for internal company data?
Absolutely. Chatsy is SOC 2 compliant, supports SSO, and all data is encrypted. Enterprise customers get additional security controls and can self-host.
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