AI Customer Support for E-commerce
Reduce support tickets by 70% while improving customer satisfaction. Handle orders, returns, and product questions automatically.
No credit card required
Trusted by teams across SaaS, ecommerce, and agencies
Problem
E-commerce support is broken
Your best agents spend most of their time on repetitive questions instead of problems that actually require human judgment. The cost of slow response times is always higher than the cost of automation.
Solution
Trusted resolution at scale
Chatsy gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.
How it works
Launch your e-commerce support agent in hours
Connect your data
Upload help docs, FAQs, and product info so the AI learns your business.
Configure behavior
Set the tone, escalation rules, and topics the agent should handle.
Deploy anywhere
Embed on your site, connect to Slack, WhatsApp, or use our API.
Monitor & improve
Review conversations, refine answers, and optimize over time.
Results
Real impact for e-commerce teams
Frequently asked questions
Does Chatsy integrate with Shopify?
Yes! Chatsy integrates seamlessly with Shopify, WooCommerce, BigCommerce, and most major e-commerce platforms. Our AI can access order data to provide real-time status updates.
Can the AI process returns automatically?
Chatsy can guide customers through your return policy, collect necessary information, and create tickets for your team. With custom tools, it can also initiate returns in your system automatically.
How does Chatsy handle product questions?
Train Chatsy on your product catalog, FAQs, and support documentation. It will answer questions about sizing, materials, compatibility, and more using your actual product information.
How quickly can I set up AI support for my online store?
Most e-commerce stores are live with Chatsy in under 30 minutes. Connect your Shopify or WooCommerce store, import your product FAQ, and the AI starts answering customer questions immediately, no technical expertise required.
Can AI handle product recommendations and upselling?
Yes, Chatsy's AI can suggest complementary products based on what customers are browsing or asking about. It pulls from your product catalog to make relevant recommendations, increasing average order value while helping customers find what they need.
When AI chatbot is not the right fit for e-commerce
We'd rather help you find the right tool than sell you the wrong one.
- You sell highly customized or made-to-order products that require extensive consultation before purchase decisions.
- Your average order value is so high that every customer expects a dedicated human concierge experience.
- You operate exclusively on phone or in-store channels and have no website traffic to support.
Explore more solutions
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