Head-to-Head Comparison
Chatsy vs Gladly
Gladly combines commerce AI, customer context, service channels, and agent tools for retail teams. Chatsy is a narrower option for a web agent, approved knowledge, mailbox and ticket workflows, and selected actions.
Quick verdict
Which is right for you?
Pick Gladly for retail service across voice and every channel, with full customer history. Pick Chatsy when website support is the main job.
Choose Gladly if…
- You run a retail or direct-to-consumer service operation
- Voice and customer history across channels are required
- Shopping and service workflows need one commerce-focused platform
Choose Chatsy if…
- You want a free plan and self-serve setup instead of a sales-led rollout
- Most store questions are about shipping, returns, and products, which your own pages already answer
- Website chat and email cover your support, so you do not need phone, social, or messaging apps in one tool
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | Gladly | Chatsy |
|---|---|---|
| In both | ||
| AI support agent | Included | Included |
| Live chat | Included | Included: Hobby and up |
| Human handoff | Included | Included: Hobby and up |
| Knowledge and mailbox | Included | Included: Hobby and up |
| Where Gladly is stronger | ||
| Customer history across channels | Included | Partly included: Conversation-level |
| Native voice channel | Included | Not included |
| Commerce workflows | Broad retail workflows | Not included: Not available yet |
| Works differently | ||
| AI model choice | Gladly-managed | Plan-dependent |
| Pricing | ||
| Pricing model | Sales-assisted terms Gladly pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Gladly Sales-assisted terms Gladly pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Gladly details in the vendor sources below before you decide.
Where Gladly is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- Commerce focus
- Shopping and service workflows are designed for retail and direct-to-consumer operations.
- Customer context
- The service workspace keeps customer information and interaction history close to the conversation.
- Native voice
- Voice support is part of the platform rather than an assumed external Chatsy channel.
- AI and human service
- AI agents and service teams operate within the same product family.
Check before you decide, then move one workflow at a time.
- Customer record
- Gladly's customer-centered history is not the same as Chatsy's conversation workflow. Test how much prior context an agent needs before changing the service workspace.
- Voice channel dependency
- Gladly includes native voice/IVR. Chatsy does not. If phone support is a significant channel, you need a separate voice solution alongside Chatsy.
- Commerce actions
- Chatsy has no Shopify connector today. Keep refunds, order changes, and product edits with the responsible commerce system and team.
- Commercial and security review
- Compare current proposals and official security documents. Confirm seats, AI usage, channels, retention, data location, access controls, subprocessors, and contract commitments for the exact services in scope.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Gladly is built for commerce and service across several channels, with customer context and native voice. Chatsy covers a smaller web-support workflow. Test the exact product, order, handoff, and customer-history tasks your retail team uses before considering it a replacement.
No. Chatsy provides a web agent and mailbox workflows on paid plans, but it does not reproduce Gladly's native voice channel or promise the same cross-channel customer record. Inventory every channel and routing rule before changing platforms.
No. Chatsy does not currently include a native phone or IVR channel. Keep Gladly or another voice system if phone support is part of the required workflow.
Use a current Gladly proposal and Chatsy's current pricing page. Include seats, AI usage, channels, commerce work, voice, implementation, and any systems you must retain. Chatsy access is capped by plan, so use the tier that fits the real team.
It may fit a bounded web-support workflow, but that does not establish parity with Gladly's commerce, voice, customer-history, or enterprise controls. Validate capacity, actions, data handling, access controls, and procurement requirements against current product and security documents.
Related resources
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required