Head-to-Head Comparison
Chatsy vs Help Scout
Help Scout now combines a shared inbox, AI agents and writing tools, Beacon, help content, proactive messages, and reporting. Chatsy is a narrower web-support agent with paid mailbox and knowledge modules.
Quick verdict
Which is right for you?
Pick Help Scout when email and a shared inbox run your support. Pick Chatsy when website chat is your main channel.
Choose Help Scout if…
- You prefer a shared inbox approach over ticket-centric workflows
- You want an integrated knowledge base with Docs built in
- You run a SaaS company and value a customer-centric support tool
Choose Chatsy if…
- Website chat is your main support channel, with email for follow-up
- You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | Help Scout | Chatsy |
|---|---|---|
| In both | ||
| AI support agent | Included | Included |
| Live chat | Included | Included: Hobby and up |
| Shared inbox | Included | Included: Hobby and up |
| Knowledge base | Included | Included: Hobby and up |
| Human takeover | Included | Included: Hobby and up |
| Where Help Scout is stronger | ||
| Proactive messages | Included | Not included |
| Company context | Included | Partly included: Limited |
| Works differently | ||
| AI model choice | Help Scout-managed | Plan-dependent |
| Pricing | ||
| Pricing model | User, AI, inbox, and plan terms vary Help Scout pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Help Scout User, AI, inbox, and plan terms vary Help Scout pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Help Scout details in the vendor sources below before you decide.
Where Help Scout is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- AI agents and drafts
- Help Scout offers AI agents plus drafting, summarization, translation, and editing tools.
- Beacon
- The embeddable support hub connects help content, AI answers, live chat, email, and conversation history.
- Proactive messages and reporting
- In-app messages, feedback, NPS, and support reports extend beyond reactive web chat.
Check before you decide, then move one workflow at a time.
- Channel mix
- Measure email, chat, social, and Shopify volume. Chatsy should not replace a Help Scout channel unless ownership and history are preserved.
- AI evaluation
- Both vendors offer current AI. Test approved sources, drafts, uncertain questions, and handoffs rather than describing Help Scout as human-only.
- Content migration
- Validate a sample export and confirm which article metadata, URLs, and formatting can be preserved.
- Pricing and security
- Use current official pricing and security documentation for users, AI usage, data handling, identity controls, retention, and contract terms.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required